Housekeeping – Definition, Role, Responsibilities and Layout

The housekeeping department is an essential component of any hospitality establishment. It is responsible for maintaining the cleanliness, tidiness, and hygiene of the entire property, including guest rooms, public areas, and back-of-house spaces. The primary goal of the housekeeping team is to ensure that guests have a comfortable, safe, and enjoyable stay by providing them with a clean and well-maintained environment.

The housekeeping department typically consists of a team of dedicated professionals who are trained to perform a wide range of tasks, including cleaning, laundry, room setup, and guest services. They work closely with other departments, such as the front office and maintenance, to ensure that all guest requests are handled promptly and efficiently.

In addition to maintaining the physical appearance of the property, the housekeeping department also plays a critical role in ensuring compliance with health and safety regulations. They are responsible for implementing procedures and protocols that help prevent the spread of infectious diseases, such as COVID-19, and other health hazards